【 Required reading 】
1, the product price does not include taxes, freight, freight price, please contact customer service.
2, in stock products shipped within 72 hours, no stock will promptly inform you of the delivery time, if you can not accept the refund, we will give you timely processing, due to the large factory shipments, warehouse data can not be updated in real time, some products caused temporary out of stock.
3, for customized or LOGO products, it is not a quality problem, do not accept returns, please understand.
【 About the product 】
1, coarse pottery products after a special process kiln 1300° high temperature firing, the product surface will leave fireworks firing flow marks and high temperature explosion point, the surface of the uneven is not a defect, which is the unique characteristics of coarse pottery kiln change. Every product can not be exactly the same, if you can not accept, please be careful.
2, we will try to pick the white porcelain products can not see the black spot of the naked eye, but it will inevitably cause a little mistake due to the workload, please understand, please timely contact us after receiving the goods for replacement.
3, all product pictures are taken in kind, because the camera and shooting scene, by light, display differences, color difference and other reasons, there will be a certain color difference between the picture and the real thing, especially each batch of ceramic kiln products can not be exactly the same, can not accept any color difference buyers carefully consider buying.
4, ceramic after dozens of production processes, basically handmade, but also high temperature firing, the product will inevitably be small bubbles, streamline marks and other inevitable process traces, even if the same style of individuals also generally exist between the roundness, height, arc and other naked eyes can be detected small differences, which is a reasonable phenomenon, manual traces are not defects. Please understand that the shipment will be carefully selected within the range of defect level standards permitted by national regulations.
【 About Delivery 】
1, our products do not provide free mail, 10KG to issue express, 10KG or more to send logistics. If the logistics needs to be delivered to the door, the cost will be taken care of.
2, you do not specify which logistics, the factory will arrange its own logistics line (affordable + speed) according to your delivery address. Normal Jiangsu, Zhejiang, Shanghai, Anhui, Guangdong, Fujian about three to four days to arrive, other areas about six days to arrive, more than this time limit can help parents check oh! During the transportation, various factors inevitably affect the speed, which is beyond our control. Please understand, thank you.
3, delivery costs = freight + insurance + packaging safety wooden frame fees, all delivery costs borne by the customer according to the actual. Logistics needs transit to reach the destination, we require the customer to nail wooden cases for packing, 20 yuan per wooden case, please increase the cost of wooden cases during the shooting, otherwise we will not give compensation for transport damage!
【 About packaging 】
The prices of our products are not packaged (all are transport safety packaging).
[Mixed batch Description] : Our products support mixed batch, if you need to send samples first, more styles less quantity, we can help to allocate, but please do not have special requirements such as color, increase the difficulty of allocation, thank you for your cooperation.
[Damage treatment] : logistics transportation, that is, you go to the designated logistics warehouse to pick up the goods, damage during transportation, we are responsible for compensation, you do not need to worry. Please check carefully before signing and taking delivery. If the goods are damaged, please call us and take pictures to contact us. We will make compensation treatment plan.
Please contact us for unfinished business